• Quotes are valid for two weeks unless otherwise stated.  If you contact us after the two week window, you will have to request a new quote.

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• A 50% retainer is due upon signing the contract. The retainer reserves your event date and is non-refundable or transferable.

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• NO refunds will be issued under any circumstances, unless Ta’Nisha Monique Cupcakes chooses to cancel your order.  If that is to occur, you will receive only your deposit as a refund within 60 days of the cancellation.

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• We must receive the balance of your payment two weeks prior to your event.  If payment is not received, the contract is null and void, your retainer will not be refunded, and your order will not be completed.

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• An order form must be completed for all orders.  If we do not have an order form, your order does not exist.

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• All orders under $100.00 must be paid for in full prior to receiving your order.  Payment can be made online via Square. 

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• Once the retainer has been paid, the quoted price remains fixed to the details listed in the quote. However, if changes to design or quantity are made, Ta’Nisha Monique Cupcakes reserves the right to amend the quotation and price and re-submit it to the client for consideration. If in this case an agreement cannot be reached, then the order will be canceled.

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• The date of your final payment is the final date for any changes to your order (size, style, or flavor). Any changes requested after this date cannot be guaranteed and will be subject to additional charges.

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• There is a separate fee for delivery and set-up.  Delivery and set-up is available for wedding cakes, large cupcake orders.

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• If you choose to rent cake, cupcake, or dessert stands for your event, the price will be included in the cost of your order.  All stands must be returned two days after your event.  If the stands are not returned, you will be charged for the full cost of the equipment. 

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•  Ta’Nisha Monqiue Cupcakes is not responsible for supplying fresh flowers or cake toppers that are not included in the design of your cake. If you would like to have fresh flowers, or a custom topper included on your cake, the cost will be incorporated in the final cost of your cake.

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• You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. 

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• We are not responsible for any damage to the cake or desserts after set-up is complete.  You are responsible for providing a secure table and environment for the cake(s)/desserts.  Cakes are heavy and require a sturdy table and optimal room temperature of 75 degrees or below.

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• If you or your representative(s) elect to pick-up and set-up the cake/desserts, you assume all liability and responsibility for the condition of the cake/desserts once they leave Ta’Nisha Monique Cupcakes’ possession.

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• A call-out fee will be charged if a client picks up a cake and then requires assistance in set-up or repair to damage done en route.

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• All cake orders that are delivered have to be set out 1 - 2 hours prior to your event.  If we deliver the cake and there is not a suitable place for set-up, and the cake is placed in another location such as a refrigerator/freezer, we are not responsible if your cake is cold/frozen at the time of cutting, as the cake was not placed in the correct location upon delivery at the 2 hour mark. 

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• We photograph all of our cakes and desserts and we reserve the right to use any photographs for display or promotion without compensation to you.

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• Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.  Ta’Nisha Monique Cupcakes makes every effort to ensure our allergen-free cakes are suitable for the required dietary needs. However, we are not liable for any damage or harm which may come to the consumer and purchasing allergen-free cakes is done at your own risk. While every effort is made to ensure that there is no cross-contamination, we regret that we can make no guarantees about the safety of our products for those with food allergies. 

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• Edible images: These can occasionally be tricky to work with, especially in humid weather. The instructions provided with your order are meant only as a guide to provide some assistance. If your images are torn, ruined, or otherwise made unusable by your efforts at removing it, we do not issue refunds.

 

​ Performance of this Agreement is contingent upon the ability of TanishaMoniqueCupcakes to complete the Agreement and is subject to labor disputes, strikes, accidents, Acts of God, and other causes beyond our control.  

 

All CUSTOM ORDERS MUST BE PAID 72 HOURS PRIOR TO PICK UP DATE OR WILL RESULT IN 25% OF TOTAL ORDER LATE FEE. 16. ALL WEDDING ORDERS MUST BE PAID 60 DAYS PRIOR TO WEDDING DATE OR WILL RESULT IN 25% OF TOTAL ORDER LATE FEE.

 

 

 

Cancellation Policy

• Cancellations must be received via-e-mail.

 

• In the event that your event is canceled, all deposits and payments for your order are non-refundable and will NOT be issued under any circumstances. 

 

• If your event date is rescheduled, you can use your deposit/payment towards a future date, if it is available on our calendar.  If that date is not available, your deposit/payment will not be refunded.

 

• Ta’Nisha Monique Cupcakes has every right to cancel your order. You will be informed via e-mail of the cancellation.